What are your fare types?

We have 3 main fare types: Economy - Flexi – Premium and you can choose a different fare type for your outward and return journey.

 

Economy

 

Our lowest fare, a good choice if your travel plans are fixed. Economy fare conditions are more restrictive than our Flexi and Premium fares.

 

If you make a change to an Economy sailing, you have to pay an amendment fee as well as any difference in fare and there are no refunds if you cancel the booking. Amendment fees for motorists start at £25/€35 per sailing and from £10/€15 per sailing for foot passengers.

 

Flexi

 

Our Flexi fare, offers you an attractive fare with greater flexibility should your plans change.

 

There is no amendment fee if you make a change to a Flexi sailing but you still have to pay any difference in fare. If you cancel your booking up to 24 hours before departure you will get a 100% refund less a small cancellation fee of around £6/€7 for a return booking. If you cancel up to 2 hours before departure you will get a 50% refund again less the small cancellation fee.

 

Premium

 

Our Premium fare offers you the most favourable conditions, greater flexibility and other benefits.

 

There is no amendment fee if you make a change to a Premium sailing but you still have to pay any difference in fare. If you cancel your booking up to 2 hours before departure you will get a 100% refund less a small cancellation fee of around £6/€7 for a return booking. There are additional benefits which vary by route:

 

There are additional benefits which vary by route including Stena Plus Lounge access on the Irish Sea and Harwich-Hook of Holland routes, complimentary breakfast or express boarding and express disembarkation are benefits that some routes offer as part of our Premium offering.  Full details on Premium fare benefits for your preferred route are displayed when you select your fare type when booking.

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