What fees, dues and charges apply and when?
The fees below apply to bookings made on the stenalinetravel.com website or via our International reservations team.
| What amendment fee is payable if I make a change myself, online? | ECONOMY | FLEXI and PREMIUM |
|---|---|---|
| Change of name, address, telephone number or vehicle registration | No fee | No fee |
| Change of vehicle type e.g. from car to motorhome | Difference in fare | Difference in fare |
| Change of route, date or time | €35 amendment fee per single journey (€15 for foot passengers) + difference in fare | Difference in fare |
| No changes to the route, date or time but add extra items, e.g. a cabin or a passenger | Difference in fare | Difference in fare |
| No changes to the route, date or time but remove extra items, e.g. a cabin or a passenger | Difference in fare. No refund of removed item(s) | Difference in fare. Refund of any difference in fare if less than the original amount. |
| Changes to the route, date or time and add extra items, e.g. a cabin or a passenger | €35 amendment fee per single journey (€15 for foot passengers) + difference in fare | Difference in fare |
| Changes to the route, date or time and remove extra items, e.g. a cabin or a passenger | €35 amendment fee per single journey (€15 for foot passengers) + difference in fare | Difference in fare. Refund of any difference in fare if less than the original amount. |
| What amendment fee is payable if I make a change via telephone or in person at the travel centre? | ECONOMY | FLEXI and PREMIUM |
|---|---|---|
| Change of name, address, telephone number or vehicle registration | €7.50 service fee | €7.50 service fee |
| Change of vehicle type e.g. from car to motorhome | €7.50 service fee + difference in fare | €7.50 service fee + difference in fare |
| Change of route, date or time | €35 amendment fee per single journey (€15 for foot passengers) + €7.50 service fee + difference in fare | €7.50 service fee + difference in fare |
| No changes to the route, date or time but add extra items, e.g. a cabin or a passenger | €7.50 service fee + difference in fare | €7.50 service fee + difference in fare |
| No changes to the route, date or time but remove extra items, e.g. a cabin or a passenger | €7.50 service fee. No refund of removed items(s) | €7.50 service fee + difference in fare. Refund of any difference in fare if less than the original amount. |
| Changes to the route, date or time and add extra items, e.g. a cabin or a passenger | €35 amendment fee per single journey (€15 for foot passengers) + €7.50 service fee + difference in fare | €7.50 service fee + difference in fare |
| Changes to the route, date or time and remove extra items, e.g. a cabin or a passenger | €35 amendment fee per single journey (€15 for foot passengers) + €7.50 service fee. No refund of removed item(s). | €7.50 service fee + difference in fare. Refund of any difference in fare if less than the original amount. |
Upgrades from Economy to Flexi or other ticket types are not permitted but you may upgrade from Flexi to Premium.
Any discounts or points given are based on the fare before applying any passenger and environmental fees. The various fees that are applicable are outlined below:-
Passenger Fees
Passenger fees are imposed by local port authorities and are applied to all bookings. The fees vary by country and port and depending on whether you are travelling with a vehicle or on foot. We have included a breakdown of all relevant passenger fees associated with your fare on your e-ticket in a bid to be more transparent with our ticket reservation total amount. This fee is charged on top of the transport ticket fares.
Environmental fees
Environmental fees are two different global regulations outside of Stena Line´s control.
- ETS Emissions Trading System (ETS): The European Union introduced its ETS to the shipping industry which means that shipping companies have to purchase allowances for CO2 emissions and other pollutants, and the money from the allowances will be used for EU’s green fund. For journeys starting from 1 January 2024, we have included a surcharge in our ticket prices to cover the oncost from the EU. This has an impact on ferry routes between two EU countries but also to some extent routes between an EU country and a non-EU country. Read more about ETS
- Bunker-Fee There are global regulations applied by International Maritime Organization (IMO) to reduce sulfur emissions from ships. Since 2015 and then again 2020, fuels used at sea must not contain more than 0.5% sulfur. Read more here: 2020 sulphur limit FAQ 2019.pdf,. Also, to meet new IMO regulations from 2025, we buy Biofuel to contribute to lower emissions.
Please note fees may be subject to change depending on changes to ETS regulations and fuel price development, in which case every effort will be made to give as much notice as possible.
This fee is applicable when booking any form of travel via telephone or in person at the port. You will not be charged this fee when you book online.
This fee is applicable when making a change to the route, date or departure time of any one sailing. Any difference in fare will also be charged.
Changes exempt from amendment fees
• Changes to passenger details
• Changes to car details
• Adding cabins, meals or Stena Plus to a booking
The amendment fee applies to Economy tickets - there is no amendment fee for Flexi and Premium tickets. Any difference in fare when making a amendment to a Flexi or Premium ticket will also be charged.
In addition any changes made via telephone or in person at the port to any booking which can be amended on our website will incur an amendment fee.
Cancellation fees may apply but depend on your fare type.
Hotel breaks and Self-catering holidays:
Amendments can be made to a booking without charge if made within 7 days of the original booking date and provided these are made at least 40 days before departure.
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