More travel document questions

Do you accept digital identification or photocopies?

No. We do not accept digital identification or paper/photocopies of identification..

The name on my booking doesn’t match my passport, what can I do?

Please contact our customer service. If your passport does not match your booking, you may not be allowed to board, or your insurance may not be valid.

When do I need to present my ID?

We may check travel documents at check-in, embarkation, disembarkation, and upon entry into the country. Please make sure you keep your travel documents handy.

Whose responsibility is it to make sure I have the right documents?

It is your responsibility to bring the right documents with you when you travel. Without them, you might not be allowed to board or could be denied entry at your destination—and there could be fines involved. If we end up covering any fines, removal or repatriation costs due to missing documents, we’ll need you to reimburse us in full for those expenses. We’re here to help you prepare, so if you have any questions about what you’ll need, just let us know!

What are the rules on children travelling unaccompanied?

For most of our routes, anyone aged 17 or under must travel with a parent or legal guardian aged 18 or over.

On routes between Britain and Ireland, young adults aged 16 & 17 may travel without a parent of legal guardian aged 18+, but they must bring with them a letter of authority from a parent or legal guardian.

Can I use a third party provider to apply for an ETA?

Some third-party providers offer an ETA application service. They may charge more, but they cannot give you a faster decision. It is easy to apply yourself online or using the UK ETA app. Find out more from the official UK government website. 

What is the Entry Exit Scheme into Europe?

The Entry Exit Scheme (EES) is a border management system due to be introduced by the EU. Once it begins, non-EU nationals will have to register their face scan and fingerprints. These biometric checks will replace the manual stamping of passports at Europe’s external borders. As a carrier, we will be required to scan passports at check-in. We will then receive a response code which will let us know if a passenger is allowed to board. Read more about EES

What is ETIAS?

ETIAS is a digital permission to travel scheme for short stay visitors to the EU. When it begins, you will need to apply for an ETIAS permission to travel if:

• You are not an EU citizen
•  You don’t need a visa to enter the EU
• You are staying for up to 90 days in a 180-day period.

This will apply to most tourists visiting Europe from non-EU countries, such as the UK. We will let you know how to apply in your pre-travel emails once the scheme begins. Read more about ETIAS