Extra FAQs
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How do I sign up? -
Who should I contact about the GetYourGuide destination offer? -
Who do I contact if I have a problem with my Extra account? -
I have just received my member number. When can I collect points? -
Does it cost anything to become a member? -
I don't have an email address or online access. Can I still become a member? -
How does the points calculator work? -
What is my online account for? -
How long is Extra membership valid? -
What is the Extra loyalty programme? -
When must I enter my details according to the confirmation email? -
How do I update my online profile with Stena Line? -
How do I change my password?
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What is the difference between Blue and Gold membership? -
What are the benefits of Gold membership? -
How do I reserve complimentary seats in the Stena Plus Lounge? -
How do Gold members access the dedicated boarding lane on selected routes? -
How do I become a Gold member? -
How do I book Superfast Suites or cabins using the exclusive 50% off?
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What happens if I forget to show my membership number when spending money on board? -
How do I check that points have been added for my onboard purchase? -
Can I earn points on a group booking? -
Can I earn points on all onboard purchases? -
How can I find out how many points are in my account? -
When will points be added to my account? -
Are there restrictions on what fares I can earn points on? -
How can I earn points when making a booking? -
How do I collect points on board?
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